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News in SCSM12 (Beta) #1 – Service Level Objectives (SLO)

I’m very excited to present the first of many blog posts for the new version of Service Manager 2012!  The Beta is now public and I am now allowed to blog about all the great features that we all were...

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More transparency in SLO Management by reusing the “Target Resolution Time”...

SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service...

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